We are looking for a Customer Service Ninja who is willing to be part of an ambitious entrepreneurial journey aiming at disrupting the European insurance market. Someone with a “can do attitude”, passionate about resolving customers’ problems and that is looking to have fun.
🐙 Job description Responsibilities:
Answer customers’ requests both by phone and by email.
Understand and summarise the customer’s request
Handle various ad-hoc administrative tasks
Advise customers as to the procedures they will have to follow for their claims
Keep track of customers’ requests, complaints and/or claims
Be a Ninja
Love our customers
Pragmatic: understand the lean start up philosophy
Team player: value team results above personal praise
Adaptive to new priorities: be ready and willing to do the job that adds the most value to Qover at a given time
Independent: you can complete an analysis on your own and know when to ask for help.
You can translate a complex question into simple solutions
🛠 Experience and skills:
You are a native-like speaker and writer one or several of the following languages: German, Spanish, Italian, French, English, Dutch
You are passionate about delivering excellent customer service
You have a sound working knowledge of Microsoft Office applications i.e. Outlook, Word, Excel, etc and ability to grasp new systems quickly.
You can effectively multitask and prioritise a varied workload
Be fun 🎉
🚀 What do we offer
Full-time Permanent Contract
Full training on our products and services
Very nice working environment, a lot of flexibility, flat structure organization
Attractive Package with strong performance incentives
Working with entrepreneurial people giving you the opportunity to innovate and take initiatives
Have fun 🎉
We are QOVER, an Insurtech start-up going to disrupt the insurance market! We are fully digital and bring a new approach to insurance. We are looking for smart and nice people open for innovation and willing to work in a very dynamic and start-up environment. We are currently a team of 32 and intend to scale-up significantly in the coming months.Please send your resume and a motivation letter firstname.lastname@example.org