We are looking for a Customer Service Ninja who is willing to be part of an ambitious entrepreneurial journey aimed at disrupting the European insurance market. We need someone with a “can-do attitude” who is passionate about resolving our customers’ problems and who is looking to have fun.

 🐙 Job description Responsibilities:

  • Answer customers’ requests both by phone and by email
  • Understand and summarise the customer’s request
  • Handle various ad-hoc administrative tasks
  • Advise customers on the procedures they will have to follow for their claims
  • Keep track of customers’ requests, complaints and/or claims
  • Be a ninja

😃 Attitude:

  • Love our customers
  • Pragmatic: you understand the lean start up philosophy
  • Team player: you value team results above personal praise
  • Adaptive to new priorities: you are ready and willing to do the job that adds the most value to Qover at any given time
  • Independent: you can complete an analysis on your own and know when to ask for help.
  • You can translate a complex question into simple solutions
  • Can-do attitude

 🛠 Experience and skills:

  • You are a native-like speaker and writer in one or several of the following languages: German, Spanish, Italian, French, English, Dutch
  • You are passionate about delivering excellent customer service
  • You have a sound working knowledge of Microsoft Office applications, i.e., Outlook, Word, Excel, etc. and the ability to grasp new systems quickly
  • You can effectively multitask and prioritise a varied workload
  • You are fun 🎉

 🚀 What we offer

  • Full-time permanent contract
  • Full training on our products and services
  • Very nice working environment, with a lot of flexibility and a flat organisational structure
  • Attractive package with strong performance incentives
  • Entrepreneurial co-workers who give you the opportunity to innovate and take the initiative
  • A fun workplace 🎉

About us:

We are QOVER, an InsurTech start-up aiming to disrupt the insurance market! We are fully digital and take a new approach to insurance. We are looking for smart and nice people who are open to innovation and willing to work in a very dynamic start-up environment. We are currently a team of 32 and intend to scale-up significantly in the coming months. Please send your resume and a motivation letter to: jobs@qover.com