Complaints

We are sorry to hear that. Please let us know so that we can improve our service. You can also contact one of the following instances:

Qover

You should, in the first instance, write to

QOVER SA/NV’s Mediation Department,
Rue des Palais 44
1030 Brussels - Belgium

E-mail: mediation@qover.me
Tel: +32.2.588.25.50

Ombudsman

If the matter still has not been resolved to your satisfaction, you may contact the insurance Ombudsman.

The Insurance Ombudsman
Square de Meeûs 35
1000 Brussels - Belgium

E-mail: info@ombudsman.as
Tel: +32.2.547.58.71

The European Online Dispute Resolution Platform

If you arranged your policy with us online or through other electronic means (e.g. phone, SMS, fax or mobile device), and have been unable to contact us either directly or through the Financial Ombudsman Service, you may wish to register your complaint through the European Online Dispute Platform - http://ec.europa.eu/odr

Your complaint will then be redirected to the Financial Ombudsman Service and to US to resolve. There may be a short delay before we receive it. Any telephone calls made in connection with this Policy may be monitored or recorded to assist with staff training and for quality purposes.