You should, in the first instance, write to
QOVER SA/NV’s Complaints Department,
Rue des Palais 44
1030 Brussels - Belgium
If you arranged your policy with us online or through other electronic means (e.g. phone, SMS, fax or mobile device), and have been unable to contact us either directly or through the Financial Ombudsman Service, you may wish to register your complaint through the European Online Dispute Platform - http://ec.europa.eu/odr
Your complaint will then be redirected to the Financial Ombudsman Service and to US to resolve. There may be a short delay before we receive it. Any telephone calls made in connection with this Policy may be monitored or recorded to assist with staff training and for quality purposes.