Claims management

A digital claims experience designed for your business & users

From easy claim submission to faster payouts through AI-powered tools, our end-to-end insurance claims process can be seamlessly integrated into your user journey.
Easy integration
1 API
Data & analytics
Real-time dashboard
Customer care & claims
90
%
CSAT
24/7
support
14
languages
Qover team processing digital insurance claims

AI-enabled claims processing for faster pay outs

Our digital claims process is designed to speed up payouts for your customers and make things as painless as possible.

We partner with Five Sigma to insource claims, which means faster end-to-end handling by our in-house team and better customer support through multiple languages and channels.

We also leverage AI and automation at key stages of the claims process – with continuous monitoring by live agents – to make things more intuitive for end users.
Easy claim submission

Advanced data extraction using GenAI and OCR technology feeds information directly into the claims engine, ensuring that forms are pre-filled so users can submit a claim in a couple of clicks.

Quicker payouts


We automate claims reimbursement so claimants receive their payouts much faster, often within hours of approval and in 10+ currencies.

Instant status updates

Claimants stay informed throughout the entire claims handling process with instant, tailored mobile notifications and email updates.

24/7 support

Our expert claims handlers provide support in 15+ languages. And with the help of automated tools, customers can get the answers they need every step of the way.

Learn more about about how we use AI to improve the user experience

Dynamic claims dashboard with transparent data

We believe full transparency is the key to success when it comes to claims data and insights.

We provide a dedicated dashboard so you can keep track of KPIs related to the claims process – from how many claims are being submitted per country to the reasons they're being rejected to the average response time – ensuring that you and your users get the most out of your embedded insurance program.

Watch our demo to see how it works
laptop showing claims dashboard with insurance insights

TPA capabilities to meet your needs

We can manage, coordinate with or act as your fully outsourced claims TPA.

If you’re working with an external handler, think of us as a digital layer that enables straight-through-processing tech. We also handle relationship management, SLA enforcement and follow-through reporting – all to ensure a top-notch claims service.

For eligible programs, we can also leverage our expertise to manage claims and complaints in-house. With our powerhouse claims team and AI tools, we optimise our claims experience to be more intuitive and efficient for end users.
driver with car insurance through OEM
insurance executive deciding how to integrate the digital claims process

Flexible integration options for an optimal user journey

We can adapt the claims process depending on your needs and priorities.

For the best user experience, use our claims API to embed the entire process in your app or website – allowing users to file a claim and check its status all within your UX.

For quicker implementation, go for a simple white-label solution.

Basic

A quick, white-label solution for an average customer experience

Your branding (white label)
Fast implementation

Advanced

A better white-label solution for a good customer experience

Your branding (white label)
Some customer info is pre-filled
Fewer eligibility checks required

See the claims process in action

Insurance doesn’t have to be painful – it can be seamless and fully digital. With our API, your customers can easily file and track claims in your app.

Product features tailored for you

API & integration
Easily embed insurance into your UX using our custom APIs, powering global cover through a single integration.
Learn more
Insurance solutions
Explore a range of embedded insurance solutions that suit the needs of your business and customers.
Learn more
Configuration
Have any insurance setup configured in our platform, for any product, country and insurer.
Learn more
Risk carrier setup
Choose from our network of risk carriers or opt for a modular setup that works with your current one, with the flexibility to switch providers for the best cover, price and service.
Learn more
Data, dashboards & reports
Track your program's performance with a dynamic dashboard and gain insights into how to get the most out of your insurance solutions.
Learn more
Customer care
Ensure high-quality, multilingual customer service that lives up to your brand.
Learn more
Legal services
Get all of your insurance and legal needs handled by our team of experts.
Learn more
User experiences
Integrate user flows directly into your app or website for a seamless experience across countries and products.
Learn more

High-growth companies powered by Qover

“Qover’s understanding of the complex needs of a full-growth FinTech, its deep insurance and technology expertise, and its agile and collaborative approach are uniquely complementary to how we work at Revolut. Qover is one of the only players capable of providing us with a global solution”
Nikolai Storonsky
CEO & Co-founder of Revolut
Read story
“Our couriers are free to choose when, where and if they want to work. We want to ensure that each of them enjoys optimal security throughout their experience with Deliveroo. Thanks to our partnership with Qover, we offer an insurance solution that reflects the flexible business of our independent partners: innovative guarantees that meet the needs they express to us on a daily basis.”
Mathieu de Lophem
Former CEO of Deliveroo Belgium
Read story
“At Canyon, we are very much focused on our relationship with the customer, and this integration with Qover only strengthens that. The customer experience does not end with the bike being delivered to the customer's doorstep, so it’s very important to have a partner that can help us roll out an insurance product globally with one integration.”
Christian Steyer
Head of Customer Solutions at Canyon
Read story
"Qover’s understanding of the complex needs of a full-growth FinTech, its deep insurance and technology expertise, and its agile and collaborative approach are uniquely complementary to how we work at Revolut. Qover is one of the only players capable of providing us with a global solution."
Nikolay Storonsky
CEO & Co-founder of Revolut
Read story
“At Canyon, we are very much focused on our relationship with the customer, and this integration with Qover only strengthens that. The customer experience does not end with the bike being delivered to the customer's doorstep, so it’s very important to have a partner that can help us roll out an insurance product globally with one integration.”
Christian Steyer
Head of Customer Solutions at Canyon
Read story
“Our couriers are free to choose when, where and if they want to work. We want to ensure that each of them enjoys optimal security throughout their experience with Deliveroo. Thanks to our partnership with Qover, we offer an insurance solution that reflects the flexible business of our independent partners: innovative guarantees that meet the needs they express to us on a daily basis.”
Mathieu de Lophem
Former CEO of Deliveroo Belgium
Read story

Talk to us
Are you a consumer needing support or wanting to file a claim?
We can help you over here