Terms & policies

Legal notices

Qover S.A./N.V., a public limited liability company registered with Crossroads Bank for Enterprises (BCE/KBO) in Belgium with registration number 0650.939.878 and with registered address Rue du Commerce 31, 1000 Brussels. Qover is a Belgian untied insurance agent registered with the Financial Services and Markets Authority of Belgium under the code 0650.939.878. Qover's UK branch is registered in England & Wales and with UK Establishment address: 8 Northumberland Ave - London WC2N 5BY. Authorised and regulated by the Financial Conduct Authority. Details about our authorisation can be found on the Financial Conduct Authority website (FRN 988985).
All information regarding the legal notices can be found in the documents listed below.

Cookie policy

Updated: 12/05/2023

Conflicts of interest & inducement policy

For the conduct of its business, Qover has adopted the principle of managing in an honest, equitable and professional manner any conflicts of interest which may arise. All information on Qover's policy on conflicts of interest and inducements can be found in the documents listed below.

Privacy Policy

Qover pays particular attention to the protection of its customers' privacy. Our Privacy Policy forms part of the Terms & Conditions governing our Services. Also, our Privacy Policy explains how Qover as a Data Controller ensures the processing of your Personal Data, the types of Personal Data we process, how and why we collect and use the data you provide us with, with whom it is shared and how long we keep it. It also informs you of certain rights you have regarding your Personal Data under current data protection legislation.
Legal note: The English version of Qover Privacy Policy is the legally binding version. All the above translations are for informational purpose only. In case of discrepancies, the English version shall prevail.

Fair Processing Notice

Qover pays particular attention to provide its customers with all the necessary information according to the articles 13 and 14 of the EU GDPR and the UK GDPR, as well as article 44 of the Data Protection Act 2018

Complaints?

We are sorry to hear that. Please let us know so that we can improve our service. You can also contact external instances. Please find more in the documents listed below.
Please note that complaints management can be different from one program to the other. In order to have the full details of the complaints handling process applicable to your complaint, please consult your insurance terms and conditions.
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
United Kingdom

Compliance

FAQ

For an overview of the most frequently asked questions please visit qover.zendesk.com.

Information document on the insurance policy

Please find here below a list of all Information document on the insurance policy for the products sold by Qover.
Bike insurance

General terms and Conditions

Please find here below a list of all general terms and conditions for the products sold by Qover.
Bike insurance

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